Effective Date: July 22, 2026
Last Updated: July 22, 2026
Welcome to Appliance Pros CC. These Terms and Conditions govern your access to our website and your use of our appliance inspection, diagnostic, maintenance, and repair services.
In these Terms and Conditions:
“Appliance Pros CC,” “we,” “us,” and “our” refer to Appliance Pros CC.
“Website” refers to the Appliance Pros CC website and its associated pages.
“Customer,” “you,” and “your” refer to a website visitor, prospective customer, customer, property owner, tenant, authorized representative, or other person using our website or services.
“Services” include appliance inspections, diagnostics, maintenance, repairs, parts installation, service appointments, estimates, and related customer support.
By accessing our website, requesting an estimate, scheduling an appointment, approving a repair, or otherwise using our services, you agree to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use the website or request our services.
1. Eligibility and Authority
You must be at least 18 years old and legally capable of entering into a binding agreement to request or authorize services.
When requesting service at a property, you represent that you are:
The property owner;
The tenant or occupant with authority to request the service;
An authorized property manager;
An authorized representative of the owner or occupant; or
Otherwise legally authorized to permit our technician to enter the property and work on the appliance.
You are responsible for obtaining any permission required from a landlord, property owner, property manager, employer, homeowners’ association, or other responsible party.
2. Website Information
We make reasonable efforts to provide accurate and useful information on our website. However, website content is provided for general informational purposes and may not account for the condition, age, installation, model, or history of a particular appliance.
Website information is not a substitute for an in-person inspection or professional diagnosis.
Descriptions of common appliance problems, repair options, estimated timelines, brands serviced, or possible causes do not guarantee that:
A particular repair will be available;
A specific part will be available;
An appliance can be repaired;
A repair will be completed during the first visit;
A particular diagnosis applies to your appliance; or
A particular price or timeframe will apply.
The final diagnosis, scope of work, price, and service conditions will be based on the actual appliance inspection and any estimate, work order, authorization, or invoice issued for the service.
3. Service Availability
Services are subject to:
Technician availability;
Service-area coverage;
Appliance type and condition;
Parts availability;
Safe access to the appliance;
Utility availability;
Weather and traffic conditions;
Manufacturer restrictions;
Building or property restrictions; and
Other operational or safety considerations.
Submitting a form, sending an email, leaving a message, or requesting an appointment does not guarantee that the appointment has been accepted.
An appointment is confirmed only when Appliance Pros CC provides confirmation by telephone, email, text message, or another agreed communication method.
We may decline or discontinue a service request when we reasonably determine that:
The appliance is outside our service capabilities;
The property is outside our service area;
The work environment is unsafe;
Required utilities are unavailable;
The appliance is inaccessible;
Necessary authorization has not been provided;
The requested work may violate law, a manufacturer requirement, or a safety standard;
The customer has engaged in abusive, threatening, fraudulent, or unlawful conduct; or
Another reasonable operational or safety concern exists.
4. Appointments and Scheduling
Appointment times and arrival windows are estimates rather than guarantees unless we expressly agree otherwise in writing.
Delays may occur because of:
Earlier appointments requiring additional work;
Traffic;
Weather;
Parts availability;
Technician illness;
Emergencies;
Access problems; or
Circumstances outside our reasonable control.
We will make reasonable efforts to notify you of a significant delay or scheduling change using the contact information you provided.
You are responsible for providing accurate:
Contact information;
Service address;
Appliance information;
Access instructions;
Parking instructions;
Gate or building entry information; and
Details about known safety risks.
5. Diagnostic and Service-Call Fees
A diagnostic, inspection, trip, or service-call fee may apply to an appointment.
Any applicable fee will be communicated before the appointment is confirmed or before the charge is incurred. The amount and whether the fee may be credited toward an approved repair will be stated in the applicable communication, estimate, work order, or invoice.
A diagnostic or service-call fee may remain payable when:
The customer chooses not to approve the recommended repair;
The appliance is determined to be uneconomical or impossible to repair;
Required parts are unavailable or discontinued;
The appliance is operating normally when inspected;
The issue cannot be reproduced;
The customer provides an incorrect diagnosis;
Access to the appliance is restricted;
The technician cannot safely perform the requested work; or
The customer cancels after the technician has arrived,
provided that the fee was properly disclosed and accepted.
6. Estimates
Any estimate is based on the information reasonably available at the time it is prepared.
Unless otherwise stated in writing, an estimate:
Is not a guarantee that no additional problems will be discovered;
May depend on parts availability and current supplier pricing;
May be revised if the appliance condition differs from the information provided;
May be revised if hidden damage or additional faults are discovered;
May expire after the period stated in the estimate; and
Does not authorize work unless the customer accepts it.
Taxes, delivery fees, special-order fees, permit costs, disposal charges, additional labor, or other charges will be included or disclosed when applicable.
We will request additional authorization before performing material work outside the approved scope, except where immediate action is reasonably necessary to prevent injury or significant property damage and obtaining advance authorization is not reasonably possible.
7. Customer Authorization
Repair work will begin only after the customer or an authorized representative approves the service, except for limited diagnostic steps covered by an agreed diagnostic fee.
Authorization may be given through:
A signed estimate or work order;
Email;
Text message;
An online approval;
Recorded telephone approval where legally permitted;
Payment of a requested deposit; or
Another clear form of consent.
The person providing authorization represents that they have the authority to approve the work and accept responsibility for the applicable charges.
8. Changes to the Scope of Work
Appliances may have multiple faults, concealed damage, intermittent problems, previous improper repairs, wiring defects, installation issues, or component failures that cannot be identified before disassembly or testing.
If additional work is recommended, we will explain the revised diagnosis and request approval before proceeding with the additional work.
You are not required to approve additional work. However, declining recommended work may mean:
The appliance remains partially or completely inoperable;
The original repair cannot be completed;
The appliance may not operate safely;
A warranty cannot be offered for the limited work; or
Reassembly without repair is the only available option.
Any consequences of declining recommended work may be documented on the work order or invoice.
9. Parts
Parts may include new original-equipment-manufacturer parts, new compatible aftermarket parts, rebuilt parts, refurbished parts, or customer-supplied parts.
The type of part will be disclosed when reasonably relevant to the repair decision. We will not knowingly represent a used, rebuilt, refurbished, or aftermarket part as a new original manufacturer part.
Part availability, manufacturer changes, discontinued components, supplier delays, and shipping conditions are outside our complete control.
Special-order parts may require:
Advance payment;
A deposit;
A restocking charge;
A return-shipping charge; or
A nonrefundable commitment.
Any such condition will be disclosed before the part is ordered.
Removed parts may be discarded, recycled, returned to a supplier, or retained for a warranty claim unless you request their return before the repair is completed and returning them is legally and operationally permitted.
10. Customer-Supplied Parts
We may decline to install a customer-supplied part.
When we agree to install a customer-supplied part:
You are responsible for confirming that it is correct and compatible;
We do not guarantee its quality, authenticity, condition, safety, or durability;
Additional labor may be charged if the part is incorrect, defective, incomplete, or unsuitable;
Labor charges may remain payable even if the part fails; and
Any labor warranty will be limited to the written terms provided for that service.
We are not responsible for manufacturer, seller, shipping, compatibility, or quality problems involving a customer-supplied part, except to the extent the problem was directly caused by our improper installation.
11. Deposits and Special Orders
We may require a deposit before:
Ordering a part;
Reserving a special-order component;
Scheduling extensive labor;
Beginning a high-cost repair; or
Committing resources specifically for your appointment.
Deposit terms will be disclosed before payment.
A deposit may be nonrefundable to the extent it covers a nonreturnable part, supplier charge, shipping expense, completed work, or another cost specifically incurred after your approval.
Nothing in this section limits refund rights that cannot legally be waived.
12. Payment
Payment terms will be stated in the applicable estimate, work order, invoice, or other written communication.
Unless otherwise agreed in writing, payment is due when the authorized service is completed.
We may accept one or more forms of payment, including cash, electronic payment, credit card, debit card, or another approved method. Available payment methods may change.
You agree to pay:
Approved diagnostic and service-call fees;
Approved labor charges;
Approved parts and material costs;
Applicable taxes;
Approved deposits;
Disclosed shipping or special-order charges; and
Other charges you specifically authorized.
You are responsible for providing accurate billing information and ensuring that you are authorized to use the selected payment method.
Returned payments, chargebacks, or reversed transactions may result in additional charges to the extent permitted by law and previously disclosed.
13. Cancellations, Rescheduling, and Missed Appointments
Please notify us as soon as reasonably possible when you need to cancel or reschedule an appointment.
A cancellation, late-cancellation, missed-appointment, or technician-dispatch fee may apply only when the fee and applicable conditions were disclosed before appointment confirmation.
A missed appointment may include circumstances in which:
No authorized adult is available;
The technician cannot access the property;
Incorrect access information was provided;
The appliance is not accessible;
Required utilities are unavailable;
The customer is substantially late; or
The technician is refused entry after arriving for a confirmed appointment.
We may waive a fee at our discretion, but a waiver on one occasion does not require a waiver in the future.
14. Property Access and Working Conditions
You must provide safe, reasonable, and timely access to the property and appliance.
Before the technician arrives, you should:
Clear personal belongings from the work area;
Secure children and pets;
Identify known electrical, gas, water, structural, pest, mold, or sanitation hazards;
Provide adequate lighting and access;
Ensure that the appliance can be reached safely;
Obtain building or landlord authorization where required; and
Inform us of any parking, elevator, gate, or security restrictions.
We may stop or refuse work when conditions are unsafe, unsanitary, inaccessible, unlawful, or materially different from the conditions described when the appointment was scheduled.
Additional charges may apply when extra labor is required to gain access, move an appliance, remove built-in materials, correct installation problems, or restore an appliance after unauthorized modifications, but such charges will require customer authorization.
15. Moving Appliances
Some inspections or repairs require moving an appliance.
You should remove fragile items, floor coverings, nearby furniture, stored objects, and other belongings that may interfere with safe movement.
We will use reasonable care when moving an appliance. However, older flooring, weakened cabinets, deteriorated hoses, corroded connectors, brittle wiring, concealed damage, improper installation, and restricted spaces may be damaged during normal and careful access.
We are not responsible for preexisting or concealed defects that could not reasonably be identified before moving or servicing the appliance.
Nothing in these Terms excludes responsibility for damage directly caused by our failure to use reasonable care.
16. Utilities and Connections
Testing may require access to electricity, water, gas, drainage, ventilation, or other utilities.
You are responsible for ensuring that utilities and shutoff controls are available and lawfully connected.
We may refuse to reconnect or operate an appliance if we identify a potentially unsafe:
Electrical connection;
Gas connection;
Water line;
Drain line;
Vent;
Outlet;
Circuit;
Shutoff valve;
Installation condition; or
Appliance component.
We may recommend that you contact a licensed electrician, plumber, gas professional, contractor, manufacturer, or other qualified provider before appliance service can continue.
17. Preexisting Conditions and Related Systems
Our responsibility is limited to the appliance components and work specifically identified in the approved scope.
Unless included in writing, our services do not include responsibility for:
Building wiring;
Electrical panels or circuits;
Plumbing systems;
Gas-supply systems;
Drainage systems;
Ventilation systems;
Cabinetry;
Flooring;
Countertops;
Walls;
Structural conditions;
Pest damage;
Mold;
Water remediation; or
Damage caused by another contractor or previous repair.
The presence of one appliance fault does not mean that other faults are absent. Repairing one component does not guarantee that another aged or damaged component will not fail later.
18. Repair Outcomes
We will perform authorized services using reasonable care and skill.
However, not every appliance can be successfully or economically repaired. Repair success may be affected by:
Appliance age;
Overall condition;
Previous repairs;
Improper installation;
Misuse;
Lack of maintenance;
Corrosion;
Pest or moisture damage;
Power surges;
Utility problems;
Multiple component failures;
Discontinued parts; or
Manufacturer design limitations.
A completed repair does not restore an appliance to new condition unless expressly stated in writing.
We do not guarantee the remaining lifespan of the appliance or components outside the approved repair.
19. Service Warranty
Any warranty on our labor or supplied parts will be governed by the written warranty terms stated on the estimate, work order, receipt, or invoice.
The written service document should identify, where applicable:
The covered repair;
Covered parts;
Covered labor;
The warranty period;
The process for requesting warranty service; and
Any lawful exclusions or limitations.
Unless expressly stated in writing, a service warranty does not cover a failure caused by:
A different component;
Misuse or abuse;
Accidental damage;
Unauthorized alteration or repair;
Improper installation by another party;
Electrical surges;
Utility or building-system defects;
Water, fire, pest, mold, or environmental damage;
Failure to follow operating or maintenance instructions;
Continued operation after a warning or unsafe condition;
Customer-supplied parts; or
Conditions outside the original approved repair.
To request warranty service, you must notify us within the applicable written warranty period and provide reasonable access to inspect the appliance.
Nothing in these Terms limits any warranty or consumer right that cannot lawfully be excluded or restricted.
20. Manufacturer Warranties and Third-Party Coverage
Appliance Pros CC is an independent repair-service provider unless a written service document expressly states otherwise.
We do not control the terms of:
Manufacturer warranties;
Retailer warranties;
Home warranties;
Extended-service plans;
Insurance policies; or
Third-party reimbursement programs.
You are responsible for confirming whether prior authorization is required before using an independent repair provider.
We do not guarantee that a manufacturer, retailer, insurer, landlord, home-warranty company, or other third party will reimburse the cost of our services.
We will provide ordinary service documentation reasonably available to us, but you remain responsible for submitting and managing any third-party claim.
21. Safety Recommendations
You agree not to use an appliance that has been identified as unsafe until the recommended safety issue has been corrected.
When a technician recommends disconnecting, shutting off, or discontinuing use of an appliance, you accept responsibility for any decision to ignore that recommendation.
Appliance Pros CC is not an emergency-response provider. Immediate threats to life, fire, gas safety, or property should be reported to the appropriate emergency service, utility provider, or qualified authority.
22. Photographs and Service Documentation
We may take photographs of:
The appliance;
Model and serial labels;
Damaged components;
Installed parts;
Connection points;
Relevant property damage;
Safety conditions; and
Completed work.
Such photographs may be used for diagnosis, customer communication, repair documentation, supplier claims, warranty administration, training, fraud prevention, or dispute resolution.
We will not use identifiable photographs of your home or personal property for advertising without permission when permission is required.
23. Customer Communications
You agree that we may contact you using the telephone number, email address, or other contact information you provide for purposes related to:
Responding to an inquiry;
Confirming an appointment;
Providing arrival updates;
Discussing a diagnosis;
Requesting repair authorization;
Communicating about parts;
Sending estimates or invoices;
Processing warranty requests; and
Providing customer support.
Consent to receive service-related communications is not consent to receive unrelated promotional messages.
You are responsible for keeping your contact information accurate.
24. Electronic Records and Signatures
You agree that estimates, approvals, work orders, invoices, notices, and other service records may be provided electronically.
To the extent permitted by law, an electronic signature, online approval, email approval, text-message approval, or other electronic indication of consent may have the same effect as a handwritten signature.
You are responsible for retaining copies of documents provided electronically.
25. Acceptable Website Use
You may use the website only for lawful purposes.
You may not:
Attempt to gain unauthorized access to the website or its systems;
Introduce malware, harmful code, automated attacks, or disruptive technology;
Interfere with website security or operation;
Scrape or copy website content through unauthorized automated means;
Submit false, fraudulent, abusive, or misleading requests;
Impersonate another person;
Use another person’s contact or payment information without authorization;
Violate intellectual-property or privacy rights; or
Use the website to engage in illegal conduct.
We may restrict access to the website when we reasonably believe these Terms have been violated.
26. Intellectual Property
Website content—including text, design elements, graphics, service descriptions, branding, logos, photographs, and original materials—is owned by or licensed to Appliance Pros CC unless otherwise stated.
You may view and print website pages for personal, noncommercial use.
You may not reproduce, republish, distribute, modify, sell, license, scrape, or commercially exploit website content without prior written permission, except where applicable law permits such use.
Third-party names, trademarks, appliance brands, and logos belong to their respective owners. References to third-party brands do not necessarily imply sponsorship, affiliation, authorization, or endorsement.
27. Third-Party Links
The website may contain links to social-media platforms, maps, manufacturers, parts providers, payment services, or other third-party websites.
Third-party websites operate under their own terms and privacy policies. We do not control and are not responsible for their:
Content;
Availability;
Accuracy;
Security;
Products;
Services; or
Privacy practices.
Accessing a third-party website is at your discretion.
28. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using the website or requesting services, you acknowledge that you have had an opportunity to review the Privacy Policy.
These Terms and the Privacy Policy should be interpreted together. If a service-specific document includes additional privacy disclosures, those disclosures will also apply.
29. Website Disclaimer
The website is provided on an “as available” basis.
To the fullest extent permitted by law, we do not guarantee that:
The website will always be available;
The website will be free from errors;
All content will always be current;
The website will be free from harmful components;
Messages submitted through the website will always be delivered; or
Website content will be suitable for every appliance or situation.
Nothing in this section limits a right or remedy that cannot lawfully be limited.
30. Limitation of Liability
To the fullest extent permitted by law, Appliance Pros CC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of the website, including lost profits, lost data, lost business opportunities, or loss of website access.
For appliance services, any responsibility will be determined according to:
The approved scope of work;
The applicable estimate, work order, invoice, and written warranty;
The facts of the service;
Applicable law; and
Whether the loss was directly caused by our acts or omissions.
We are not responsible for losses caused by:
Preexisting damage;
Concealed defects;
Customer misuse;
Unauthorized repairs;
Customer-supplied defective parts;
Building-system failures;
Utility failures;
Manufacturer defects;
Normal wear;
Another service provider; or
Events outside our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, personal injury, property damage directly caused by a failure to use reasonable care, or any other responsibility that cannot lawfully be excluded.
31. Claims and Opportunity to Inspect
If you believe our work caused damage or was not completed according to the approved scope, please contact us promptly.
You agree to provide a reasonable opportunity for us to:
Review the service records;
Inspect the appliance;
Inspect the claimed damage;
Confirm the reported issue; and
Offer an appropriate remedy where responsibility is established.
You should not discard relevant parts or authorize another provider to alter the disputed repair before we have a reasonable opportunity to inspect it, except when immediate action is reasonably necessary for safety or to prevent additional damage.
This section does not prevent you from exercising rights available under applicable law.
32. Events Outside Our Reasonable Control
We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control, including:
Severe weather;
Flooding;
Fire;
Natural disasters;
Utility interruption;
Transportation disruption;
Supplier delays;
Parts shortages;
Government action;
Labor disruption;
Public-health emergencies;
Internet or telecommunications failure; or
Other comparable events.
We will make reasonable efforts to communicate with affected customers and reschedule services when practical.
33. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any dispute that cannot be resolved informally may be brought before a court with lawful jurisdiction over the parties and dispute.
Nothing in these Terms requires a consumer to waive a venue, forum, remedy, or procedural right that cannot legally be waived.
34. Resolving Concerns
We encourage customers to contact us first so we can review and attempt to resolve a concern.
A written concern should include:
The customer’s name;
Service address;
Date of service;
Appliance involved;
Invoice or work-order information, if available;
A description of the issue; and
The requested resolution.
Attempting informal resolution does not waive any legal right or filing deadline.
35. Separate Service Documents
A customer estimate, work order, invoice, written warranty, payment agreement, or other service-specific document may contain additional terms.
When a service-specific document conflicts with these general website Terms, the service-specific document will control regarding that particular service, except where prohibited by law.
Website advertising or general website content does not replace the final written estimate, work order, invoice, or warranty provided for a particular repair.
36. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect.
37. No Waiver
A failure or delay in enforcing a provision of these Terms does not waive the right to enforce that provision later.
A waiver is effective only for the specific matter for which it is given.
38. Assignment
You may not transfer your rights or obligations under a service agreement without our written consent.
We may transfer our rights and obligations in connection with a lawful sale, merger, restructuring, transfer of business assets, or use of an authorized successor, subject to applicable law.
39. Entire Agreement
These Terms, the Privacy Policy, and any applicable estimate, work order, invoice, written warranty, or other service-specific agreement constitute the agreement between you and Appliance Pros CC concerning the website and applicable services.
They replace prior discussions or representations concerning the same subject, except for rights that cannot legally be waived.
40. Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in:
Our website;
Our services;
Our business practices;
Technology;
Legal requirements; or
Operational needs.
The revised Terms will be posted with an updated “Last Updated” date.
Changes will apply prospectively unless applicable law permits or requires otherwise. The Terms in effect when you approved a particular service will continue to govern that transaction unless you agree to updated terms.
41. Contact Information
Questions about these Terms and Conditions may be sent to:
Appliance Pros CC
3702 Apollo Rd
Corpus Christi, TX 78413
United States